Water Utility

The Oro Valley Water Utility is excited to announce that beginning Monday, December 8th, a new water conservation tool will be added to your customer portal! This added feature will allow you to view your hourly and daily water consumption as well as set your own custom leak alert thresholds directly from the portal itself.

This tool is designed to help you stay informed, detect unplanned water usage early and better manage your water consumption. Whether you want to keep an eye on irrigation use, monitor for leaks, or track daily household water consumption, the improved portal makes it easy.

In summary, the new water conservation tools allow you to:

1) View your hourly and daily water consumption.

2) Set personalized leak alerts and consumption notification thresholds.

3) Choose how you want to receive alerts.

4) Stay ahead of unplanned water consumption thereby reducing your water bill.

If you have already enrolled on the customer portal and would like to set your water usage alerts, please follow the “Guide to subscribe for leak alerts and water consumption” below.

Guide-To-Subscribe-For-Leak-Alerts-And-Water-Consumption.pdf(PDF, 586KB)

If you do not have an account on the portal, please use the link below:

https://watercs.orovalleyaz.gov/login

Contact customer service at 520-229-5000 or OVwater@orovalleyaz.gov if you have any questions.

The Oro Valley Water Utility has contracted with KE&G Contracting to construct a new Water Transmission Main as part of the Northwest Recharge, Recovery and Delivery System (NWRRDS Project). For more information and project updates, please visit our projects homepage here.

"Oro Valley is committed to the long-term sustainable production and delivery of water resources that meets or exceeds all water quality standards in a cost-effective environmentally responsible manner."

Our customer portal is only monitored during regular business hours, Monday through Friday, 8:00 AM to 5:00 PM.

Support tickets submitted through the customer portal after business hours will be answered on the next business day.

*For emergencies after business hours, please call (520) 229-5000 & select option 1 for the answering service.

 

 

 

 

Payment Options Leak Adjustment Request Establish Service

Meter Application Customer Forms Manage Account

The Engineering / Development & Planning section of the Water Utility is committed to delivering excellent service and the highest quality of water to every customer. We remain vigilant in meeting the challenges of protecting our water source and environment, that is the heart of our community, our way of life and our children’s future.

Water Plan Review Process

2018 Potable Water Master Plan

Water Utility Projects

Standard Distribution Details

The Oro Valley Water Utility works to maintain the purity and quality of the Utility’s water supply. It is our responsibility to see that the drinking water meets or exceeds the requirements of the Safe Drinking Water Act.

Water Quality & FAQs

Backflow Prevention

Backflow Prevention Certified Testers

The Water Conservation Program is an important element in the overall water resource management efforts of the Utility.  We are committed to providing a variety of tools that expand public education and advocacy regarding water conservation.

Water Conservation

Water Conservation FAQs

Water News / Reports

Click on the link(s) below for Media Releases regarding the Water Utility:

 

Reports

Click here to access our 2025 Annual Report 

Water Wisdom Video Series

Click here for an instructional video on how to Locate and Read Your Water Meter 

Click here for an instructional video on how to Find and Identify Leaks

Newsletters

Behind the Meter Newsletters

 

 

Welcome Guide

Click here to access the Water Utility Welcome Guide

 

 

 

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Water Wisdom Videos

This Water Wisdom video provides simple instructions for locating and reading your water meter.

Video - Locate and Read Your Water Meter

 

This video provides important tips to help you locate leaks

Video - Find and Identify Leaks