Customer Portal for Permits/Development/Licenses

Oro Valley developers, contractors, business owners and residents must use the customer portal for building and right-of-way permits, track development projects and apply for business licenses.

New customers: You will be required to create an online portal account prior to submitting new applications, making payments, scheduling inspections, etc. 

Existing customers:  If you already have a customer portal account, simply access your project on the portal by going to "My Portal" and "My Applications" to continue project management. 

Customer Portal

Instructions

Please note, all customers must create an account to access the new Customer Portal.

If you and/or other staff members of your company will submit plans frequently, you will want to know the access code to your Customer Portal account.  This will allow your staff to see all permits your company has in process at the Town.  Call us at 520-229-4800 after you create your account or after you have submitted your first project to obtain the access code.

An example of Customer account creation is available via a tutorial on OV SmartGov Tutorial

Also check the Document icon on the first page of the portal for more instructions.

Contact 520-229-4800 for assistance if needed.