Peak Performance

What is Peak Performance? 

OV Peak Performance is a process improvement method based on Lean Six Sigma, a fact-based, data-driven philosophy of improvement utilized worldwide by organizations big and small, from local governments to companies like Honeywell and Amazon. OV Peak Performance has created a culture of continuous improvement that empowers employees across the organization to creatively solve problems and identify inefficiencies. The Town of Oro Valley has adapted this philosophy to fit our own goals and needs, utilizing a collaborative team effort to improve core processes.

OV Peak Performance also ties into the Town’s Strategic Leadership Plan, a Council-adopted, two-year guide that helps direct the Town’s decision-making and resource management, with a focus on seven strategic areas, such as Economic Vitality, Public Safety, and Effective and Efficient Government. OV Peak Performance doesn’t seek to change or replace anything; rather, it is designed to enhance and improve outcomes for the priorities established by Council.

 

Peak Performance in action

One example of innovation was the Town’s longstanding process of adopting a road or trail in Oro Valley. Representatives from the Public Works, Innovation and Technology, and Parks and Recreation departments came together to look at the required steps for an Oro Valley resident to adopt a road or trail in the community. By walking through the current process, the team was able to identify multiple steps that were overly complicated, unnecessary or redundant. 

By identifying these barriers, the team could then redesign the process with the intention of increasing the overall efficiency. Improvements were implemented that combined the previously separate road and trail adoption processes into one single cohesive process. 

The team also shifted from paper-heavy procedures to a fully paperless online process. These changes, and others, allowed the team to introduce a new streamlined adoption process that reduced overall staff time by a whopping 85%, which means staff can be allocated to other needs and services. 

 

Read about how our program won the 2022 Technology/Process Improvement award.

Accolades

SHRM-GT Celebrating Innovation in the Workplace Award

The OV Peak Performance program received the 2022 SHRM-GT Celebrating Innovation in the Workplace Award in the Technology/Process Improvement category! Read all about the award and see all of the winners on pages 155 - 159 of BizTucson's Winter 2023 edition.