This tool is designed to help you stay informed, detect unplanned water usage early, and better manage your water consumption. Whether you want to keep an eye on irrigation use, monitor for leaks, or track daily household water consumption, the improved portal makes it easy. In summary, the new water conservation tools allow you to: 1) View your hourly and daily water consumption. 2) Set personalized leak alerts and consumption notification thresholds. 3) Choose how you want to receive alerts. 4) Stay ahead of unplanned water consumption, thereby reducing your water bill. If you have already enrolled on the customer portal and would like to set your water usage alerts, please follow the Guide to subscribe for leak alerts and water consumption below. Guide To Subscribe for Leak Alerts and Water Consumption If you do not have an account on the portal, please click here to create an account. Contact customer service at 520 229 5000 or OVwater@orovalleyaz.gov if you have any questions.
The Oro Valley Water Utility has contracted with KE and G Contracting to construct a new Water Transmission Main as part of the Northwest Recharge, Recovery and Delivery System Project. For more information and project updates, please visit our projects homepage here.
Our customer portal is only monitored during regular business hours, Monday through Friday, 8:00 AM to 5:00 PM.
Support tickets submitted through the customer portal after business hours will be answered on the next business day.
For emergencies after business hours, please call 520 229 5000 and select option 1 for the answering service.
Payment Options Leak Adjustment Request Establish Service
Meter Application Customer Forms Manage Account Service Turn Off Request
Water Utility Rates & Fees Schedule 2025- Effective July 5, 2025 Water Resource and System Development Impact Fee Schedule Service Fees Water Meter Fees Plan Review Fees
Related Documents: Water Rates Analysis Report March 2025Water Rates Analysis Report March 2024 Water Rates Analysis Report March 2023 Development Impact Fee Report June 17, 2020
The Engineering / Development & Planning section of the Water Utility is committed to delivering excellent service and the highest quality of water to every customer. We remain vigilant in meeting the challenges of protecting our water source and environment, that is the heart of our community, our way of life and our children’s future.
Water Plan Review Process
2018 Potable Water Master Plan
Water Utility Projects
Standard Distribution Details
The Oro Valley Water Utility works to maintain the purity and quality of the Utility’s water supply. It is our responsibility to see that the drinking water meets or exceeds the requirements of the Safe Drinking Water Act.
Water Quality & FAQs
Backflow Prevention
Backflow Prevention Certified Testers
The Water Conservation Program is an important element in the overall water resource management efforts of the Utility. We are committed to providing a variety of tools that expand public education and advocacy regarding water conservation.
Water Conservation
Water Conservation FAQs
Click here to access our 2025 Annual Report
Click here for an instructional video on how to Locate and Read Your Water Meter
Click here for an instructional video on how to Find and Identify Leaks
This Water Wisdom video provides simple instructions for locating and reading your water meter. Video - Locate and Read Your Water Meter
This video provides important tips to help you locate leaks
Video - Find and Identify Leaks
520-229-5000
OVwater@orovalleyaz.gov
11000 N La Cañada Drive Oro Valley, 85737 View Map
Monday - Friday 8:00 a.m. - 5:00 p.m.
Peter A. Abraham, P.E.